Frequently asked questions

Select a help topic below to reveal more information. 

When can I get nbn™ broadband and how do I get connected?


Check your address to find out about the rollout in your area.

If nbn™ broadband is available at your address, you can order a service from your preferred phone or internet provider.

If is not currently available at your address, please continue to check our website for updates.

Where the network has been rolled out we’ll also be in touch directly to let you know your home or business is ready to get connected to services over to the nbn™ network.



How will the nbn™ network benefit me?


The nbn™ network is essential for Australia’s digital evolution and is designed to provide access to a minimum level of broadband services across the nation. It presents opportunity in education, business, entertainment, health care and sociability giving everyone the potential to be more productive, more creative, more efficient and more connected for decades to come.

Learn about the benefits for businesses



Do I need to switch to the nbn™ network?


If you live in an area where nbn™ broadband is available existing phone lines, ADSL internet, Telstra/Optus cable internet, and some Telstra Velocity fibre services will be disconnected and replaced by nbn™ services*. When the nbn™ network rollout in your area is complete nbn™ will notify you by direct mail that the new network is ready and advise the date on which the old network will be switched off.

Moving to the nbn™ network is not automatic. To keep using fixed line phone and internet, you will need to move those services to the nbn™ network before the advised date.

If you live in an area serviced by nbn™ Fixed Wireless or Satellite, it’s your choice whether you switch to the nbn™ network and what services you take up.

Check your address to find out about the rollout in your area.

*nbn™ services are replacing many landline networks for phone and internet services, including copper and the majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit



Will it cost me anything to switch to the nbn™ network?


A standard installation of nbn™ approved equipment is currently free of charge. At Central Connect we have a range of competitive plans available. Find out more about our plans here

Find out what’s involved in a standard fibre installation

Find out what’s involved in a fixed wireless installation



Can I keep my phone number if I switch to a nbn™ service?


Yes. “Number porting” rules will not change with the introduction of the NBN.