My Internet Is Not Working

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Via Ethernet Port/Wired Connection

If you are having issues with your wired connection, follow these steps:

  • Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on)
  • Confirm what Lights are on your modem – refer to diagram 1.1
  • Are the Cable Connections correct and secure – refer to diagram 1.2
  • If you still have no internet, please call Central Connect Support on 02 4355 4844 Opt-3

Diagram 1.1
Diagram 1.2

Via WiFi/Wireless Connection

If you are having issues with your wireless connection, follow these steps:

  • Is your device connected to the correct WiFi (Connected to your Technicolor WiFi option)
  • Do you have a strong WiFi signal
  • Do you get internet if you connect to the modem via ethernet connection

IF NOT THEN

  • Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on)
  • Confirm what Lights are on your modem – refer to diagram 1.1
  • Are the Cable Connections correct and secure – refer to diagram 1.2
  • If you still have no internet, please call Central Connect Support on 02 4355 4844 Opt-3
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