My Internet Is Not Working

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Via Ethernet Port/Wired Connection

 

If you are having issues with your wired connection, follow these steps:

  1. Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on).
  2. Confirm what Lights are on your modem (refer to diagram 1.1 below).
  3. Are the Cable Connections correct and secure (refer to diagram 1.2 below).
  4. If you still have no internet, please call Central Connect Support on 02 4355 4844 Opt-3.

 






Diagram 1.1


Diagram 1.2

Via WiFi/Wireless Connection

 

Are you having issues with your wireless connection?

  • Is your device connected to the correct WiFi (Connected to your Technicolor WiFi option)?
  • Do you have a strong WiFi signal?
  • Do you get internet if you connect to the modem via ethernet connection?

 

If the answer is ‘No’ to any of the above questions, then follow these steps:

  1. Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on).
  2. Confirm what Lights are on your modem (refer to diagram 1.1 above).
  3. Are the Cable Connections correct and secure (refer to diagram 1.2 above).
  4. If you still have no internet, please call Central Connect Support on 02 4355 4844 Opt-3.
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