My Internet Is Not Working

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Via Ethernet Port/Wired Connection

If you are having issues with your wired connection, follow these steps:

  • Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on)
  • Confirm what Lights are on your modem – refer to diagram 2.1
  • Are the Cable Connections correct and secure – refer to diagram 2.2
  • If you still have no internet, please call Central Connect Support on 02 4355 4844 Opt-3

Via WiFi/Wireless Connection

If you are having issues with your wireless connection, follow these steps:

  • Is your device connected to the correct WiFi (Connected to your Technicolor WiFi option)
  • Do you have a strong WiFi signal
  • Do you get internet if you connect to the modem via ethernet connection

IF NOT THEN

  • Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on)
  • Confirm what Lights are on your modem – refer to diagram 2.1
  • Are the Cable Connections correct and secure – refer to diagram 2.2
  • If you still have no internet, please call Central Connect Support on 02 4355 4844 Opt-3

Diagram 2.1

Indicator Lights

Phone (1)
Off: Phone line not registered
Green: Phone line registered
Blue: Phone in use
Red: Fault (Reboot gateway)

Online (2)

Blue: Trying to connect to Telstra Gateway

Green: Connected to Telstra Gateway

Link (3)

Blue: Gateway trying to sync with DSLAM (ADSL) or Node (FTTN).

Green: ADSL or VDSL link synchronised. (Working)

Off: ADSL and FTTN connections indicates Gateway cannot communicate with DSLAM / Node. (Check connection from Gateway to Telephone Wall Socket) FTTP or Cable, WAN port not connected

Wi-Fi (4)

Off: All Wi-Fi Bands turned off.

Green: Wi-Fi Band that aren’t disabled in GUI are turned on. (Could be Green but no Wi-Fi due to Wi_Fi disabled in GUI)

Press for 5 seconds to turn all Wi-Fi Bands Off.

Press again to turn all Wi-Fi Bands On that had not been previously turned Off using GUI

Pair (5)

Off: No DECT handset paired to Gateway.

Green: DECT handset paired to Gateway

To pair a handset or connect to a WPS enabled Wi-Fi device press for 5 seconds. The light will blink Blue for 2 minutes. During this time the gateway can be paired with a handset or connect to a WPS enabled Wi-Fi device.

Power (6)

Off: Gateway powered Off

Green: Gateway powered On.

Press to toggle between Off and On.

Reset (7)

Use a paper clip and press for 5 seconds to reset Gateway


Diagram 2.2
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