My Internet Is Slow

If you are having speed issues with your internet, follow these steps:

• Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on)
• If your speed does not improve after a power cycle, confirm your internet speed by following these steps
  • On your internet browser go to the following link
  • https://www.speedtest.net/
• Run the speed test and record your download and upload speed.  Does your internet speed meet the following guidelines
  • NBN Service speed guideline (Table below)
  • Is your speed below the speed guideline (Table below)
• Please call Central Connect Support on 02 4355 4844 Opt 3