My Internet Is Slow
If you are having speed issues with your internet, follow these steps:
- Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on).
- If your speed does not improve after a power cycle, confirm your internet speed by following these steps:
- On your internet browser go to the following link https://www.speedtest.net/
- Run the speed test and record your download and upload speed. Does your internet speed meet the following guidelines:
- NBN Service speed guideline (Table below)
- Is your speed below the speed guideline (Table below)
- Please call Central Connect Support on 02 4355 4844 Opt 3.
Typical speeds between | 12/1 MBPS | 25/5 MBPS | 50/20 MBPS | 100/40 MBPS |
7pm-11pm | 9Mbps (download) | 20Mbps (download) | 44Mbps (download) | 88Mbps (download) |
0.8Mbps (upload) | 4Mbps (upload) | 15Mbps (upload) | 30Mbps (upload) | |
12am-6pm | 11Mbps (download) | 22Mbps (download) | 45Mbps (download) | 90Mbps (download) |
0.9Mbps (upload) | 4Mbps (upload) | 15Mbps (upload) | 30Mbps (upload) |