My Internet Is Slow

If you are having speed issues with your internet, follow these steps:

1. Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on).
2. If your speed does not improve after a power cycle, confirm your internet speed by following these steps:
   • On your internet browser go to the following link https://www.speedtest.net/
3. Run the speed test and record your download and upload speed.  Does your internet speed meet the following guidelines:
   • NBN Service speed guideline (Table below)
   • Is your speed below the speed guideline (Table below)
4. Please call Central Connect Support on 02 4355 4844 Opt 3.