My Internet Is Slow

If you are having speed issues with your internet, follow these steps:

  1. Power cycle your modem (Turn off modem for approximately 10 seconds and turn back on).
  2. If your speed does not improve after a power cycle, confirm your internet speed by following these steps:
  3. Run the speed test and record your download and upload speed.  Does your internet speed meet the following guidelines:
    • NBN Service speed guideline (Table below)
    • Is your speed below the speed guideline (Table below)
  4. Please call Central Connect Support on 02 4355 4844 Opt 3.