3CX Enterprise
3CX Enterprise is the highest tier of the 3CX platform. It is designed for organisations where phone system downtime has a direct operational or financial consequence — hotel groups that cannot lose the reservations line, healthcare networks that cannot lose patient contact, or businesses running active call centre operations that need every call handled.
Central Connect is a 3CX Titanium Certified Partner based in Wyong. We deploy and manage 3CX Enterprise for large organisations across NSW, with a dedicated account model, custom SLA agreements, and infrastructure built specifically for mission-critical deployments. If you are currently on 3CX Pro and growing out of it, or evaluating enterprise-grade phone systems for the first time, this page covers what 3CX Enterprise delivers and how Central Connect implements it.
Central Connect recommends 3CX Enterprise where one or more of the following applies:
For businesses that do not meet these criteria, 3CX Pro covers all standard requirements at a lower cost. Central Connect will tell you honestly which tier fits your situation during the initial scoping call.
SoftBank Robotics operates globally in AI robotics. When they needed Australian communications infrastructure that other telcos had failed to deliver, they came to Central Connect. We moved quickly, solved problems that larger providers had walked away from, and built a solution that met the operational demands of a global technology company. SoftBank described Central Connect as unlike any other and noted that no other provider matched our responsiveness and customer service.
SLA terms are negotiated individually and signed as part of your service agreement. Typical options include a 4-hour response for priority-1 faults (total system unavailability), 8-hour response for priority-2 faults, and next business day for non-critical issues. The dedicated account manager contact, escalation path, and quarterly review cadence are all documented.
Central Connect deploys two 3CX instances in an active-standby pair. The standby continuously replicates configuration and state from the primary. If the primary becomes unavailable, the standby assumes the primary role within seconds. Calls in progress may experience a brief interruption but all new calls route normally. No action is required from your team.
Yes. This is the use case for the Global Bridge feature. All three sites run on the same 3CX system hosted by Central Connect. Internal calls between sites are free. All sites share the same IVR and main number. SIP trunks at each site handle local inbound and outbound calling independently.
Yes. Central Connect handles the migration from Pro to Enterprise. Your existing configuration, extensions, call recordings, and numbers are all retained. We upgrade the hosting infrastructure and licence tier and activate Enterprise features in your existing environment. There is no need to rebuild from scratch.
Yes. All Central Connect hosted infrastructure including 3CX Enterprise instances, SBC, and SIP platform is located in Australian data centres. Call data and recordings do not leave Australian jurisdiction. This matters for organisations in healthcare, legal, government, and financial services with data sovereignty requirements.
3CX Enterprise’s call centre module covers predictive and preview dialling, inbound campaign management, agent scripting, supervisor monitoring, skill-based routing, and real-time wallboards. For most operations this covers all required functionality at a significantly lower total cost than standalone platforms. Central Connect can advise during scoping whether the 3CX module covers your specific requirements.
