Business Phone System
For large organisations, the phone system is not a productivity tool — it is infrastructure. When it fails, customer service stops and revenue takes an immediate hit. That is the environment Central Connect engineers for when we work with enterprise clients.
We deliver hosted 3CX Enterprise for large organisations across NSW with dedicated account management, custom SLA agreements, high-availability infrastructure, and a technical team based in Wyong. Our clients include SoftBank Robotics and large Central Coast hospitality groups. We understand what enterprise communications actually demands from a provider.
Enterprise deployments are scoped individually. Contact Central Connect at 1800 426 855 or info@centralconnect.com.au to start the conversation.
Enterprise is a label that gets applied to a lot of things. At Central Connect, an enterprise phone system engagement means a custom SLA, a dedicated account manager, infrastructure engineered to stay up, and a team that understands your specific requirements before a single extension is configured.
4 calls can be active simultaneously. Best for small offices where only 3–4 external calls ever overlap.
8 concurrent calls. Covers most SMBs with 10–25 staff and moderate inbound volume.
16 concurrent calls. For multi-department businesses with dedicated queues for sales, support, and reception.
High-volume and enterprise environments. Central Connect will assess your call data to size this correctly.
Our enterprise engagements typically involve organisations with 100 or more users, though the more important factor is often complexity and criticality rather than headcount. We will tell you honestly which category you fall into during the initial scoping call. See our 3CX licensing guide for a full feature comparison across tiers.
Active-standby infrastructure. If your primary 3CX instance becomes unavailable, the system automatically fails over within seconds. No manual intervention required from your team.
Secure encrypted remote worker access without requiring a corporate VPN. Remote and mobile staff connect through Central Connect’s SBC infrastructure, authenticated and encrypted at the session level.
Multiple 3CX systems across different sites or countries connect into a single unified system. Internal calls between all locations are free.
Route inbound calls to agents based on product knowledge, language, or customer tier. Reduces internal transfers and improves first-call resolution rates.
No SC cap on 3CX Enterprise. Your licence covers unlimited concurrent calls, which matters for high-volume inbound operations.
Predictive and preview dialling, inbound campaign management, agent scripting, and supervisor monitoring. Turns 3CX Enterprise into a full contact centre platform.
Dedicated account manager at Central Connect. Priority fault response with documented SLA timescales and a quarterly system review included.
Full API access for integration with BI platforms, workforce management tools, or custom applications. Enterprise-grade reporting across all sites, queues, and agents.
SoftBank Robotics operates globally in AI robotics. When they needed Australian communications infrastructure that other telcos had failed to deliver, they came to Central Connect. We moved quickly, solved problems that larger providers had walked away from, and built a solution that met the operational demands of a global technology company. SoftBank described us as “unlike any other” and noted that no other provider had matched our responsiveness.
Thomas Hotels runs a group of properties across NSW. Managing phones across a hotel group is complicated — different sites, different requirements, and a management team with no interest in being involved in telecoms problems. Central Connect took that complexity off their plate entirely, managing all their communications infrastructure as a single unified service with one number to call when anything needs attention.
SLA terms are negotiated individually. Typical options include a 4-hour response for priority-1 faults, 8-hour response for priority-2 faults, and next business day for non-critical issues. The dedicated account manager, escalation path, and review cadence are all documented and signed as part of your service agreement.
Yes. 3CX Enterprise integrates with Microsoft Teams via Direct Routing, syncs with Active Directory or Azure AD for user provisioning, connects to your CRM for screen pop and call logging, and provides open API access for custom integrations. Our technical team works with your IT department or MSP to design the integration architecture. See our 3CX CRM Integration page for the full list of supported platforms.
Central Connect deploys two 3CX Enterprise instances in an active-standby pair. The standby continuously replicates configuration from the primary. If the primary becomes unavailable, the standby assumes the primary role within seconds. No manual action is required from your team.
Yes. This is the use case for 3CX Enterprise’s Global Bridge feature. All three sites run on the same 3CX system hosted by Central Connect. Internal calls between sites are free. SIP trunks at each site handle local inbound and outbound calling independently.
3CX Enterprise’s call centre module covers predictive and preview dialling, inbound campaign management, agent scripting, supervisor monitoring, skill-based routing, and real-time wallboards. For most operations this covers everything needed at a significantly lower cost than standalone platforms like NICE, Genesys, or Avaya.
Yes. All Central Connect hosted infrastructure — 3CX Enterprise instances, SBC, and SIP platform — is located in Australian data centres. Call data and recordings do not leave Australian jurisdiction. This matters for organisations with data sovereignty requirements in healthcare, legal, government, and financial services.
