3CX Licensing
3CX licences are priced per simultaneous call (SC), not per user or per device. This model means you only pay for the call capacity your business actually needs, regardless of how many staff have extensions on the system.
As a certified 3CX partner based in Wyong, Central Connect supplies and manages 3CX licences for businesses across the Central Coast and NSW. When you licence through us, your hosted 3CX phone system, infrastructure, and support are all included in a single monthly arrangement, no separate hosting bill, no renewal chasing.
A simultaneous call is any active call on your system at a given moment, inbound, outbound, or internal calls between extensions all count. Your SC count determines how many of these can happen at the same time before callers receive a busy signal.
4 calls can be active simultaneously. Best for small offices where only 3–4 external calls ever overlap.
8 concurrent calls. Covers most SMBs with 10–25 staff and moderate inbound volume.
16 concurrent calls. For multi-department businesses with dedicated queues for sales, support, and reception.
High-volume and enterprise environments. Central Connect will assess your call data to size this correctly.
Not sure what SC count you need? Central Connect performs a free call volume assessment before recommending any licence size. We look at your peak inbound volumes, average call duration, and team size to avoid over- or under-provisioning.
The table below shows the full 3CX annual licence pricing schedule for 3CX PRO and 3CX Enterprise editions. Prices are in AUD, exclude GST, and are per system per year. For a bundled monthly quote that includes hosting, infrastructure, SIP trunks, and Central Connect support, contact our team.
All prices are in Australian Dollars (AUD) and exclude GST. Prices are per system per year and may vary with exchange rate changes. Subject to change without prior notice. Contact Central Connect for a bundled hosted quote including infrastructure and support.
The right choice for the majority of Central Coast SMBs. 3CX PRO includes the full communications stack, IVR, call queues, CRM integration, Microsoft Teams, call recording, advanced reporting, and the complete mobile and desktop app experience.
Adds mission-critical infrastructure on top of everything in PRO. The key additions are High Availability (automatic failover), Session Border Controller (secure remote access without VPN), Global Bridge (free multi-site internal calling), Skill-Based Routing, and unlimited SC capacity.
Use this table to compare what is included in each licence tier. Both editions are available as part of Central Connect’s fully hosted and managed service.
| Feature | 3CX PRO | 3CX ENT |
|---|---|---|
| Extensions (unlimited users) | ||
| IVR / Auto Attendant | ||
| Ring Groups & Call Queues | ||
| Mobile App (iOS & Android) | ||
| Desktop & Web Softphone | ||
| Voicemail to Email | ||
| Video Conferencing (3CX Meet) | ||
| Website Live Chat | ||
| Call Recording | ||
| Advanced Reporting & Wallboards | ||
| CRM Integration | ||
| Microsoft Teams Direct Routing | ||
| High Availability (HA / Failover) | ||
| Session Border Controller (SBC) | ||
| Global Bridge (Multi-Site) | ||
| Skill-Based Routing | ||
| Unlimited Simultaneous Calls (SC) | ||
| Call Centre Module (Predictive Dial) |
Your 3CX instance runs on Central Connect’s cloud infrastructure in Australia. We manage the server, updates, backups, security patches, and failover. You access 3CX via your phones, apps, and web browser. Your licence cost is bundled into a single monthly fee.
You purchase the 3CX licence and host it on your own server, or on a cloud provider like AWS or Google Cloud. You manage the infrastructure. Central Connect can still supply your SIP trunks and provide support under this model.
3CX Ltd’s own cloud hosting, billed directly. No local partner involvement. Suitable for businesses that want to manage their own 3CX relationship directly. Central Connect recommends hosted-by-partner for businesses wanting local support and bundled billing.
Getting the SC count right is the most important decision in a 3CX deployment. Too few and callers get a busy signal during peak periods. Too many and you’re paying for idle capacity. Central Connect takes a data-driven approach to sizing every deployment.
No, the licence prices in the table above are the 3CX software licence only. Central Connect’s hosted service wraps the licence, cloud hosting, SIP trunk infrastructure, configuration, and ongoing support into a single monthly arrangement. Contact us for a bundled all-inclusive quote.
Yes. Upgrading mid-licence year is prorated, you pay the difference between the tiers for the remaining licence months. Central Connect handles the upgrade and activates Enterprise features (HA, SBC, Global Bridge) in your hosted environment with no downtime.
Yes. If you need more simultaneous call capacity (e.g. moving from 8 SC to 16 SC) within the same tier, this is a licence upgrade processed by Central Connect. The price difference is charged for the remaining licence period.
When all simultaneous call slots are occupied, additional inbound callers receive a busy signal or are directed to voicemail depending on your IVR configuration. Central Connect monitors SC utilisation for managed clients and alerts you before this becomes a problem.
Yes, in 3CX, all active calls (internal and external) count towards your SC count. This is accounted for in our sizing assessment.
3CX Free is available for up to 10 users with limited features. It does not include CRM integration, call recording, or advanced reporting. Central Connect recommends 3CX PRO as the baseline for any business phone system deployment due to the feature gap.
Yes. Some businesses run 3CX alongside an existing PBX during transition, or use SIP trunks to bridge the two. Central Connect can design a migration path that minimises disruption.
