Business Phone System
At 15 to 100 staff, your phone system has to do more than ring and answer. You need inbound calls to reach the right department without a human operator in the middle. You need your sales team logging calls against CRM records without doing it manually. You need to see what is happening with call volumes before it becomes a customer service problem.
Central Connect delivers hosted 3CX Pro for medium businesses across the Central Coast and NSW, configured by our Wyong team and backed by our own SIP trunking infrastructure. If you already know what you need, call us on 1800 426 855 and we will have a proposal ready within one business day.
Small business phone systems are built around simplicity. Enterprise systems are built around redundancy. Medium business deployments sit in a more demanding position — you need the advanced features without the enterprise complexity, and you need local support without enterprise pricing.
4 calls can be active simultaneously. Best for small offices where only 3–4 external calls ever overlap.
8 concurrent calls. Covers most SMBs with 10–25 staff and moderate inbound volume.
16 concurrent calls. For multi-department businesses with dedicated queues for sales, support, and reception.
High-volume and enterprise environments. Central Connect will assess your call data to size this correctly.
The things that matter most at this scale are how your reception team handles inbound volume during peak periods, how your sales team logs and reviews calls through their CRM, how supervisors see queue status without calling IT, and how management pulls reports without digging through raw data. Central Connect builds the system around those workflows from day one.
Callers navigate a professional menu to reach sales, accounts, service, or reception without needing a switchboard operator. Central Connect configures your full IVR structure during setup, including time-of-day routing and public holiday schedules.
Inbound calls queue with hold music and position announcements. Supervisors see queue depth, agent availability, and wait times in real time on a browser-based wallboard.
Connect 3CX to your CRM — Salesforce, HubSpot, Zoho, Pipedrive, Freshdesk, and others. Click-to-call from contact records, automatic call logging, and screen pop on inbound calls so your agent sees the client record before picking up.
If your team already uses Teams for internal messaging, 3CX Direct Routing connects your external calls through Teams without needing a separate phone app for each user.
Record by extension, by queue, or across the whole system. Recordings are stored on our infrastructure and accessible from the management console. Useful for compliance, training, and dispute resolution.
Record by extension, by queue, or across the whole system. Recordings are stored on our infrastructure and accessible from the management console. Useful for compliance, training, and dispute resolution.
If you have a head office in Wyong and a second site elsewhere on the Central Coast, both run on the same 3CX system. Internal calls between sites are free.
Staff are not tied to a physical desk. Anyone can log into any IP phone on any site as their own extension, which suits shift-based businesses and shared office arrangements.
The main concern most medium businesses have about changing phone systems is disruption during the switchover. Central Connect runs a structured migration process built to keep your phones working throughout the transition.
Yes. Your hosted system has no concept of location. Staff in your Wyong head office, a Gosford branch, and working from home all operate on the same extensions and ring groups. Remote workers install the 3CX desktop or mobile app and are indistinguishable from office-based staff.
Yes. Salesforce is one of the most common CRM integrations on 3CX Pro. Central Connect configures the connector to enable click-to-call from contact records, automatic call activity logging, and screen pop on inbound calls. The integration is included as part of the initial deployment for medium business clients.
3CX Pro includes full call queue management. During peak periods, callers queue with hold music and position announcements. Overflow rules can redirect calls to a secondary queue or voicemail if wait times exceed a set threshold. Supervisors see queue status in real time.
3CX Pro includes call volumes by agent, queue, department, and time period, plus average handle time and abandoned call rates. Reports can be scheduled and emailed automatically. If you need more — predictive dialling or contact centre-grade workforce reporting — 3CX Enterprise adds a full call centre module.
Yes. Call recording in 3CX Pro can be configured by extension, by queue, or system-wide. Recordings are stored on our infrastructure with configurable retention periods. Access is controlled through the management console with nominated administrators. This covers recording requirements for most financial services, legal, and healthcare compliance frameworks in NSW.
Less complicated than most businesses expect. Central Connect manages the full migration — porting your numbers from Telstra, building your new 3CX system in parallel, onboarding your team, and executing the cutover during a low-traffic window. Your customers experience no change to your numbers.
